Thank you for shopping at Ivan Aleksander.
The privacy and security of your personal information is extremely important to us. This Privacy Policy explains how and why we use your personal data, to make sure you can be confident and feel secure about giving us your information.
Please take a moment to familiarise yourself with it, since our services require the collection of personal data. In all events, we take extreme care in handling your personal information and we fully comply with the applicable EU and national law.
“Personal Data” means any information relating to a natural person which is identified or can be identified directly or indirectly by an identification number or by one or more specific factors.
“Privacy Policy” means the present privacy policy of Ivan Aleksander OOD
“Processing of Personal Data” means any operation or set of operations which may be performed upon Personal Data, whether or not by automatic means, such as collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, rendering, alignment or combination, blocking, erasure or destruction.
“Ivan Aleksander” means Ivan Aleksander EOOD, a company duly incorporated under Bulgarian law, registered with the Commercial Register to the Registry Agency of the Republic of Bulgaria with Company No 207143216.
We use the data we collect to operate our business and to provide you with a range of products and services we offer. This includes using data to improve our products and to personalise your experience with us. We share your personal data with your consent, or as necessary, to complete any transaction or provide updates regarding the product(s) you’ve ordered.
We collect your personal information, such as your name, your email address and your phone number, when you:
We may collect, store and use the following kinds of personal information:
We use the personal information you provide us with in the following ways:
We only use your personal information under certain circumstances. These are:
Our legitimate interests are:
We collect the following categories of personal information indirectly (e.g. from third parties):
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Our service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
We will, with your consent, send you email communications with details of offers, promotions, new products and the latest trends. We won’t sell or rent your personal information and we will never share your information with companies outside of our own for inclusion in their marketing emails.
We send emails to both our customers and subscribers. You control what communications you receive via a preference centre which is linked to within those emails.
On occasion, where you have browsed a particular product or abandoned your basket mid-way through a purchase, we’ll use your consented cookie activity to send you remarketing emails. We will only send you remarketing emails with content that is relevant to you. You can unsubscribe to these emails at any time, using the unsubscribe link within any remarketing emails you receive. This is a separate unsubscribe link to our own marketing emails, so if you wish to be removed from both lists you must unsubscribe to both. Unsubscribes will be processed within one week.
You can unsubscribe from marketing emails at any time by using the unsubscribe link within any email you receive from us, or by emailing.
Please note that we are required via our purchase contracts to send you relevant and necessary updates regarding your order, which includes order confirmation emails, known as service emails. Due to the legality of these communications, you are not able to unsubscribe from digital order-related communications.
We may share your information with the following:
Data provided on a contractual basis:
Account data is associated with the data we collect for processing your online orders. In the absence of an order you still have the legal expectation to be permitted to use those services until you wish to and you are provided the functional opportunity at any time to contact us if you wish to have your account removed and your data erased. All account data is kept for 7 years.
All data related to the order of a product(s) shall be kept for until 5 years from the date of the specific order.
All accounting records and financial statements, including tax audit, audit and subsequent financial inspection documents, shall be kept for 10 years from 1st January of the reporting period.
Data provided by consent:
Your data on the blog of Ivan Aleksander EOOD and any social media channel of Aleksander EOOD is related to the comments you posted because they represent the exercise of your constitutional right to free expression in your chosen format and content. Therefore, no deadline is set after the expiration of which processing ceases, and instead you are allowed to remove the published content by exercising your rights as a data subject in the form and manner prescribed in this Policy.
When the content of a specific comment contains offensive words or phrases, discriminatory, disgraceful, libellous and/or damaging the reputation of Ivan Aleksander EOOD, the company has the right to legitimately remove the content of the comments and block the offender from posting further comments.
We are committed to implementing robust measures to ensure the safeguarding of customer data.
Below are the security measures we have in place:
Despite our stringent security measures, we acknowledge the possibility of unforeseen incidents. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
By implementing these security measures, we strive to provide a secure and trustworthy environment for your online interactions with Ivan Aleksander. Our commitment to your privacy and data security is unwavering.
You have the right to request information about the personal data we hold on you at any time. You may contact us and, based on a written request and authentication of your identity, the data will be provided to you.
You have the right to request rectification of your data if the information is incorrect, including the right to have incomplete personal data completed. You can do so through your account/profile or by writing to us, after duly authenticating your identity.
The right to be forgotten is not an absolute right and may not be granted in the cases provided for by the law or due to a lack of proper authentication of your identity.
In the case of rectification, erasure or restriction of processing, we will inform any recipient to whom personal data have been disclosed, unless this is impossible or involves a disproportionate effort.
You may object to the processing of your personal data based on the legitimate interest of Ivan Aleksander or a third party. We will not continue to process your personal data unless it is proven that there are compelling legal bases that have priority over your interests and rights or due to litigation and other procedural and extra-procedural actions.
Our main mission is to make Ivan Aleksander products as accessible as possible and more popular both on the territory of Bulgaria and around the world. To do this, we send information to our customers about our offerings. Nevertheless, you have the right to object to receiving marketing communications, including profiling and analysis for direct marketing purposes.
You have a right to withdraw any consent you give us at any time. This will not affect the legality of our consent-based use before you withdraw consent.
To exercise your right to withdraw, please contact us. Please make it clear you want to exercise this right, for example by putting “Withdrawal of consent” in the subject line of the email. You will receive an answer to your request within one month of receipt of your written request.
We do not conduct automated decision-making in conjunction with creating a contract of sale. We do not use automated algorithms and/or profiling. All decisions about you will be made by humans.
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
For full details of the Cookies we use on our website, view our Cookie Policy.
To be compliant with changing regulatory requirements and privacy practices, we must examine and update this privacy policy routinely. Customers are reminded to note the effective date of this Privacy Policy and ensure they have the latest version.
This document was last updated on 1st July 2024.
